Product returns

Wanting to highlight the benefits of using the internet in our daily markets, we list the terms and conditions for the return of defective or non-defective products.

Product Returns due to delivery error

In all cases in which other than the items are delivered, by type or quantity or a property that has been previously agreed in writing by sending an email to info@north-hellas-security.gr or telephone at (+30) 2321047246 with north-hellas- security.gr r the customer returns the products to check and find the error.

The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging within 5 calendar days from delivery .

The products should be in excellent condition in their original packaging and have all the labels on them. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by north-hellas-security.gr as long as the return method proposed by the store is observed. Products that have been used or washed are not returned.

Returns of defective products

In the event that the item is found to have a manufacturing defect, provided that this is confirmed by the company that provides the guarantee of good construction and quality, the following applies:

The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging within a period of 14 calendar days from delivery after sending an e-mail to info@north-hellas-security.gr

The products should be in excellent condition in their original packaging and have all the labels on them. Products that have been used or have signs of wear are not returned.

The return of the products will be done either by courier, or by delivery to our store.

In case of return of the product with the cooperating courier company (General Post) the return costs are borne by the store.

After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check. If the defect is found, the product is replaced, otherwise the transaction is canceled in case the replacement is not possible in a reasonable time and can not be found from north-hellas-security.gr another product of similar or better characteristics or value for the replacement. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to north-hellas-security.gr

In particular, in case of debit by credit card, the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed with any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the north- hellas-security.gr now. The store after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract. In the case of payment in cash, if the customer had chosen the option "collection from the store", it will be refunded to him from the store. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the store to the customer.

In case the products are returned damaged or incomplete, the store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of its claim against the customer's.

Product returns deemed defective upon delivery (DOA)

The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven 7 calendar days from the delivery to the customer after the mail has been sent to info@north-hellas-security.gr or telephone contact at (+30) 2321047246 . At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

• The product is received and checked to determine the defect reported by the CUSTOMER.
• Provided that they have been previously received and checked by north-hellas-security.gr, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want replacement, the original purchase will be refunded to the customer. The refund is made in the same way as the initial payment of the customer to north-hellas-security.gr

Shipping costs for both the return of the products to the store and the return to the customer of the replaced product are borne by the store.

In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the customer.

Return of non-defective products

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the delivery after sending an email to info@north-hellas-security.gr The withdrawal is made under the following conditions:

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

The declaration of withdrawal is exercised in writing or electronically and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

Following the withdrawal statement, the company is obliged to return the price received within a maximum of 14 days from the receipt of the products.

The refund to the customer will be made by the same means as the initial collection. Specifically in the case of debit by credit card as follows: in case the price has been paid to the company by the Bank until the withdrawal and return of the item, the store will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

The customer is responsible to compensate the store if he made use other than that which is necessary to determine the nature, the characteristics of the products in the period until the declaration of withdrawal. In case of opening the packaging or any use of the products, their value is automatically reduced as the product is classified as used and the customer must compensate the store for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the store and is usually in the range of 30% -60%. 

In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the customer.